Frequently Asked Questions
Everything you need to know about our handcrafted Norwegian glassware.
Where is Hadeland Glassverk products manufactured?
Most of our iconic glass products are still mouth-blown and handcrafted at our historic glassworks in Jevnaker, Norway, maintaining traditions that date back to 1762.
How should I clean my crystal glassware?
To preserve the clarity and brilliance of your crystal, we recommend hand-washing in lukewarm water with a mild detergent. Avoid using a dishwasher unless the specific product line is marked as dishwasher safe.
What are your shipping rates and delivery times?
We offer worldwide shipping. Delivery times typically range from 3-7 business days within Europe and 7-14 business days for international orders, depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return period from the date you receive your order. Items must be unused, in their original packaging, and accompanied by proof of purchase.
Are your products shipped securely to prevent breakage?
Yes, we use specialized, high-durability packaging designed for fragile items to ensure your glassware arrives in perfect condition. If an item arrives damaged, please contact our support team immediately.
Do you offer corporate gifts or custom engraving?
Yes, Hadeland Glassverk provides professional corporate gifting services and custom engraving for special occasions. Please contact our customer service department for a personalized quote.